Privacy Policy

Effective Date: 28th December 2025

Country Lovin Festival (“we,” “us,” “our”) takes your privacy seriously. This Policy explains how we collect, use, and protect your personal data when you interact with our website, purchase tickets, or attend the festival.

1. Information We Collect

We collect personal data to provide ticketing services, customer support, analytics, and marketing. This includes:

  • Contact information: name, email address, phone number, postal address.

  • Ticketing information: purchase history, ticket type, transaction details.

  • Usage data: IP address, browser type, pages visited, time spent on our website.

  • Marketing preferences: newsletter subscriptions, consent to receive promotions.

2. How We Use Your Data

We use your data for the following purposes:

  • Processing ticket purchases and managing your festival attendance.

  • Providing customer support and responding to inquiries.

  • Analysing website and ticketing usage to improve our services.

  • Sending marketing communications about Country Lovin Festival and related offers (only if you have opted in).

3. Sharing Your Data

We only share your data where necessary to provide our services:

  • Ticketing platform: We share your ticketing information with our authorised ticketing partner to process and manage your ticket purchase.

  • We do not sell your data to third parties.

4. Cookies

We use cookies on our website to improve your experience and for marketing purposes. These include:

  • Functional cookies: Required for login, ticketing, and site functionality.

  • Analytical cookies: Help us understand website usage and improve our services.

  • Marketing cookies: Track user behaviour for festival promotions and advertising.

You can manage your cookie preferences via your browser settings. Disabling cookies may affect site functionality.

5. Your GDPR Rights

If you are based in the EU, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request that we correct inaccurate or incomplete data.

  • Deletion: Request that we delete your personal data (subject to legal obligations).

  • Marketing opt-out: Withdraw consent for marketing communications at any time.

  • Data portability: Receive your data in a portable format.

To exercise these rights, contact us at: info@countrylovin.co.uk.

6. Data Retention

We retain your personal data only as long as necessary for ticketing, marketing, or legal obligations.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

8. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time. The latest version will always be available on our website.

9. Contact Us

If you have questions or concerns about your data, email us at: info@countrylovin.co.uk